Articles On Hotel Management By Kirby Payne HVS/American Hospitality Management Company

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Over 70 meaningful articles by Kirby D. Payne, CHA.
Provided to you in conjunction with Hotel Online.

Index of Articles
(click on the links below to navigate these article topics)

Management and Operations Style
Hotel Industry Trends
Marketing Topics
Food & Beverage Topics
Hotel/Motel Management Tips
Rooms Management
Managing Your Employees
Finance/Accounting Topics

Management and Operations Style

Budget Your Time and Be More Successful
Choosing a Long Distance Carrier
Do You Have An Ethics Policy?
Do Your Share, Join Your Resort or Hotel & Lodging Association
Is Your Hotel a Mess?
Let's Talk About Cost Controls
Maintenance and Repairs: Are We Ever Caught Up?
Manage Your Laundry Carefully
What Time is the 3PM Parade? (Should your hotel have a some Mickey Mouse® in it?)

Hotel/Motel Management Tips

Thirty Easy Ways To Support Your Industry
What Do Guests Want in Their Room?
Bluefin Bay: A Study in Resort Management
Community Action a Good Solution
Get Involved in the Legislative Process
Hotel Turnarounds - Sometimes You Get Lucky
Miscellaneous Ramblings
Repositioning: It's not Just Renovation
So You Want to Buy a Hotel
Take Care of Allied Members: An Open Letter to Hotel and Motel Operators
Taking Over a Hotel: Checklists and Routines
20 Tips for Success from Kemmons Wilson

Hotel Industry Trends

Economy Lodging - Always in Transition
Feasibility Studies Are Really Market Studies (And Where Are The Negative Ones?)
International Hotel, Motel & Restaurant Show
Is Segmentation in the Hotel Industry New? Is it Even Segmentation?
Low Rates, Location and Billboards Aren't Enough in Limited Service/Economy Lodging
Quoting the Best: Norlander on Tourism
Sweeping Changes in the Hotel Industry Are Good for Everyone
Thoughts for February (1997)
What Hotels are for Sale?

Rooms Management

Don't Leave Potential Profits Lying on the Front Desk
Let's Put Some Sense in Room Rates
Revenue Management Is Not New But It Is Important
Room Keys and Security
Safety Deposit Boxes and In-Room Safes
Taking Care of Travel Agents and Their Referrals

Marketing Topics

Brochures Are a Great Way to Tell People About Your Hotel
Creating Rack Cards and Brochures
Marketing Strategy
Marketing to Seniors and Other Observations
Some Thoughts on Promotions
The Easiest Sales
My Three Databases
This Sales Incentive Plan Helps Reward
Low Rates, Location and Billboards Aren't Enough in Limited Service/Economy Lodging
Taking Care of Travel Agents and Their Referrals

Managing Your Employees

Invest In Your Staff for Big Dividends
Employee Recognition And Motivation
An Incentive Program for General Managers in Limited Service/Economy Lodging
Employee Turnover: It's Keeping Me From Having a Boat!
Good Employees are Hard to Find (a.k.a.: Looking for Employees in all the Wrong Places)
Management Conference Strengthens Staff
Mentoring: An Important Source Of Training
Protect Yourself and Your Workers: Formulate A Sexual Harassment Policy.
Should You be G.M. of the Year?
Staff Scheduling and Minimizing Payroll Expenses
Take What you Like From Our Meeting
This Sales Incentive Plan Helps Reward
Hospitality Industry Certification

Food and Beverage Topics

Seven Steps to Food Cost Control
Room Service or is it Food Delivery?
Hotel F&B: To Lease or Not to Lease?
Increasing Food and Beverage Revenues in Hotels

Finance/Accounting Topics

Thoughts on Buying & Selling Smaller Hotels
A Sales Tax Audit
A Way To Account For Trade-Outs
Banks and Credit Companies as Hotel Owners
Fixed Expenses Aren't Really Fixed!
The Cost of Capital and its Impact
Graphing Help Visualize Data
Let's Talk About Cost Controls
Staff Scheduling and Minimizing Payroll Expenses