Library

Over 70 meaningful articles by Kirby D. Payne, CHA.

Provided to you in conjunction with Hotel Online.

Index of Articles

• Management and Operations Style
• Hotel Industry Trends
• Marketing Topics
• Food & Beverage Topics
• Hotel/Motel Management Tips
• Rooms Management
• Managing Your Employees
• Finance/Accounting Topics

Management and Operations Style

• Budget Your Time and Be More Successful
• Choosing a Long Distance Carrier
• Do You Have An Ethics Policy?
• Do Your Share, Join Your Resort or Hotel & Lodging Association
• Is Your Hotel a Mess?
• Let's Talk About Cost Controls
• Maintenance and Repairs: Are We Ever Caught Up?
• Manage Your Laundry Carefully
• What Time is the 3PM Parade? (Should your hotel have a some Mickey Mouse® in it?)

Hotel/Motel Management Tips

• Thirty Easy Ways To Support Your Industry
• What Do Guests Want in Their Room?
• Bluefin Bay: A Study in Resort Management
• Community Action a Good Solution
• Get Involved in the Legislative Process
• Hotel Turnarounds - Sometimes You Get Lucky
• Miscellaneous Ramblings
• Repositioning: It's not Just Renovation
• So You Want to Buy a Hotel
• Take Care of Allied Members: An Open Letter to Hotel and Motel Operators
• Taking Over a Hotel: Checklists and Routines
• 20 Tips for Success from Kemmons Wilson

Hotel Industry Trends

• Economy Lodging - Always in Transition
• Feasibility Studies Are Really Market Studies (And Where Are The Negative Ones?)
• International Hotel, Motel & Restaurant Show
• Is Segmentation in the Hotel Industry New? Is it Even Segmentation?
• Low Rates, Location and Billboards Aren't Enough in Limited Service/Economy Lodging
• Quoting the Best: Norlander on Tourism
• Sweeping Changes in the Hotel Industry Are Good for Everyone
• Thoughts for February (1997)
• What Hotels are for Sale?

Rooms Management

• Don't Leave Potential Profits Lying on the Front Desk
• Let's Put Some Sense in Room Rates
• Revenue Management Is Not New But It Is Important
• Room Keys and Security
• Safety Deposit Boxes and In-Room Safes
• Taking Care of Travel Agents and Their Referrals

Marketing Topics

• Brochures Are a Great Way to Tell People About Your Hotel
• Creating Rack Cards and Brochures
• Marketing Strategy
• Marketing to Seniors and Other Observations
• Some Thoughts on Promotions
• The Easiest Sales
• My Three Databases
• This Sales Incentive Plan Helps Reward
• Low Rates, Location and Billboards Aren't Enough in Limited Service/Economy Lodging
• Taking Care of Travel Agents and Their Referrals

Managing Your Employees

• Invest In Your Staff for Big Dividends
• Employee Recognition And Motivation
• An Incentive Program for General Managers in Limited Service/Economy Lodging
• Employee Turnover: It's Keeping Me From Having a Boat!
• Good Employees are Hard to Find (a.k.a.: Looking for Employees in all the Wrong Places)
• Management Conference Strengthens Staff
• Mentoring: An Important Source Of Training
• Protect Yourself and Your Workers: Formulate A Sexual Harassment Policy.
• Should You be G.M. of the Year?
• Staff Scheduling and Minimizing Payroll Expenses
• Take What you Like From Our Meeting
• This Sales Incentive Plan Helps Reward
• Hospitality Industry Certification

Food and Beverage Topics

• Seven Steps to Food Cost Control
• Room Service or is it Food Delivery?
• Hotel F&B: To Lease or Not to Lease?
• Increasing Food and Beverage Revenues in Hotels

Finance/Accounting Topics

• Thoughts on Buying & Selling Smaller Hotels
• A Sales Tax Audit
• A Way To Account For Trade-Outs
• Banks and Credit Companies as Hotel Owners
• Fixed Expenses Aren't Really Fixed!
• The Cost of Capital and its Impact
• Graphing Help Visualize Data
• Let's Talk About Cost Controls
• Staff Scheduling and Minimizing Payroll Expenses