Our Leadership Team

Kirby D. Payne, CHA — President

Phone:+1 (763) 591-7640 (Office)
 +1 (612) 325-4668 (Mobile)
Languages:English, Spanish

Kirby has over 40 years of diversified international experience in the hospitality industry. Considered an industry icon and expert, he is regularly engaged in presentations, lectures, panels, and interviews. He has written well over 100 industry-related articles and in 2002 he served as Chairman of the American Hotel and Lodging Association. For many years, he has served on the industry’s Certification Commission, the entity overseeing all professional certification in the U.S. hotel industry, and which is also used globally. He literally grew up in hotels since four years old when his father was a Controller and General Manager for Inter-Continental Hotels in Brazil and the Caribbean. Kirby has diversified, international experience in consulting, operations, development and ownership in the hospitality industry, including single- and multi-property operations.

Victoria S. Richman — Chief Operating Officer & Chief Financial Officer

Phone:+1 (763) 591-7640 (Office)
 +1 (612) 867-0442 (Mobile)

Vicki, the company’s Chief Financial Officer, oversees all financial and accounting operations. She holds an MBA from University of Pennsylvania’s Wharton School and has more than 25 years of professional experience. Ms. Richman also oversees all of the company’s Asset Management and litigation support assignments in addition to being responsible for finance, accounting, insurance, and human resources for the company and its hotels. Her background includes Systems Analyst for a large regional bank, Director of Consulting for the premier hotel consulting firm, Director of a hotel development company, and overseeing all financial operations, Consulting, and Asset Management for the company. Her detailed financial analysis and unparalleled eye for quality provide our clients with the best of both worlds.

Neil J. Flavin – Senior Vice President, Operations, Asset Management & Consulting

Phone:+1 (763) 591-7640 (Office)
 +1 (828) 279-3156 (Mobile)

Neil oversees the operations of all the hotels managed by the company and is responsible for a variety of consulting and asset management assignments. He has over 30 years of diverse hospitality experience, including most recently, overseeing the relationships between IHG’s New York City, Long Island & New Jersey franchise community, consisting primarily of upper-scale and first class full service hotels with IHG. (Globally this is IHG’s largest revenue producing region.) His other prior experience includes, but is not limited to: Regional VP of Operations for Hyatt Select Hotel Group where he assisted in the transformation of the AmeriSuites hotels in the southeast region to Hyatt’s new brand, Hyatt Place, including reorganizing and improving the region by implementing effective multi-unit management practices and replacing under-performing General Managers; Regional Director of Operations with IHG for Crowne Plaza Hotels & Resorts; and numerous assignments as a General Manager and various departmental management positions within Marriott, Ritz Carlton, and other management companies.

Jeffery B. Crowley — Senior Vice President, Business Development & Financial Analyst

Phone:+1 (763) 591-7640 (Office)
 +1 (305) 582-8928 (Mobile)

Jeff brings over 25 years of operations, acquisition, development, and strategic planning experience in the real estate, hospitality and casino industries to our clients. Mr. Crowley is responsible for business development and financial analysis for our Asset Managed hotels.

His other responsibilities include analyses and planning for our various consulting assignments where his analytical skills bring many benefits to our clients. Mr. Crowley has a deep understanding of many hotel markets which is an asset to our hotels and clients.

Experienced in hospitality /casino operations, development, strategic planning and financial analysis, Mr. Crowley offers great expertise in identifying strategic business opportunities, analyzing value and impact, and orchestrating implementations across multiple properties. Jeff has worked on the teams that developed 20 hotels and a casino, and acquired 85 hotels.

He holds a BS in Political Science from Dickinson College and an MBA from Emory University.

JoAnn M. Mulnix – Senior Vice President, Sales & Marketing

Phone:+1 (763) 591-7640 (Office)
 +1 (612) 508-9002 (Mobile)

JoAnn has been in the hotel business for 20 years in various sales and marketing and management positions. She has been the Director of Sales for several hotels and also most recently held the position of General Manager of a 255 room property with 32,000 square feet of meeting space. JoAnn is responsible for overseeing the sales, marketing and revenue management of all hotels managed by HVS Hotel Management. In addition, she participates in various consulting assignments and assists with Asset Management whenever her unique skills will be a benefit to the client and its hotel.